Q: Where do you ship to?A: We will ship anywhere in the United States. At this time we do not ship outside of the United States.
Q: How do I get tax exempt?A: Tax is only charged on items being shipped to New York State. If you would like to place a tax exempt order and you live in New York, please fax your tax exempt form to 1-516-543-4547 and then call 1-516-543-4545.
Q: Do you accept purchase orders?A: At this time we do not accept purchase orders. You can place an order by sending in a money order to PO Box 72, Freeport NY 11520, using a credit card online, or paying by Paypal.
Q: How do I track my order?A: When your order is shipped out from our warehouse, you should receive an email confirmation with a delivery confirmation ID number or a tracking number that can be used either at USPS.com or UPS.com depending on how your order was sent out. From there you will be able to see where your package is, and whether or not it was delivered. If for some reason this does not work or you have not received a confirmation email within 2 business days of your purchase, please contact us toll free at 1-866-403-3768.
Q: How long after my order is placed will it ship?A: 99% of all orders are shipped within 48 hours. Orders placed after 4:30pm on Friday will not be able to be shipped until after 9:00am on Monday. Our location is not open over the weekend. Please keep this in mind when selecting your shipping methods.
Q: What are your business hours?A: We are open Monday thru Friday 9:00 AM to 5:30 PM EST. We are happy to assist you over the phone during our business hours.
Q: I changed my mind. How do I cancel my order?A: In order to cancel an order, call 1-866-403-3768 and speak to a representative or leave a message requesting that your order be canceled. Once an order has been shipped, it cannot be canceled. It can, however, be mailed back for a refund. Most orders are shipped out before 48 hours have passed.
Q: Will I receive E-mail confirmation of my order?A: Yes, an e-mail will be sent to you once we have processed your order. Please note: if you did not enter a valid e-mail address on your order form, you will not receive an email confirmation or shipping confirmation for your email.
Q: Is it dangerous for the capacity to be higher than my current battery?A: No, there is nothing unsafe about using a higher capacity battery than the one you are currently using. However, a battery with a higher capacity can sometimes be larger than one with a lower capacity, and may not fit in your device. If you are unsure, please contact us before placing your order at 1-866-403-3768.
Q: I received a quote order. How do I place it?A: Unfortunately at this time quote orders cannot be placed online. In order to place an order for a quote you have received please call 1-866-403-3768 Monday through Friday between 9:00am and 5:30pm EST. Quotes are only valid for one month.
Q: Are there discounts for purchasing in quantities?A:
We offer a discount for most products in quantities over 4 and 8. To receive this discount, simply put the amount you wish to have in the shopping cart and the price will adjust for you!
We also offer additional discounts for purchasing more than 15 of one battery. In order to get pricing on these available discounts, you can go to our discount page here: http://www.batterydepot.com/getbulk.php. Keep in mind the shipping special is not available to be used in conjunction with a quantity discount.
Q: I searched for my battery and it found a match but my model number isn't listed. Why is that?A: Many of our batteries have too many manufacturer numbers to list on the page. If you found the battery by following the exact model number on your product or battery, then you've found the correct one. We do not recommend that you purchase batteries based on their picture alone. If you have any doubt in the battery that you've selected, please feel free to call us, toll free, 1-866-403-3768.
Q: What are your shipping methods?A: You can find detailed information about our shipping methods at this location http://www.batterydepot.com/shipping.php.
Q: Do you have a warranty on your batteries?A: All of our batteries are covered by a one month guarantee and a six month warranty.
If at any time during the one month period following your purchase you are unhappy with the battery in any way you may return the battery for a refund.
If at any time during the six months after your purchase your battery fails to work, you may send it in for a replacement.
Q: Is the web site secure?A: This website is secured using a Comodo Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted.
Q: I signed up for the newsletter but I didn't recieve a confirmation email. What do I do now?A: Check your spam folders for our email. If you do not see the email in your spam folder, make sure that you add email@example.com to your list of accepted emails. For some email providers, like Gmail, this is as easy as adding the email address to your contact lists. Once you have allowed emails to arrive from this email address, sign up again to have another confirmation email sent to your address. Make sure that you are typing in your address correctly.
Q: Why do you charge a restocking fee on some returns?A: As batteries are a product that carries a shelf life, items sent in after 30 days are no longer salable. To allow our customers to make mistakes with their purchases or returns after the expressed time limit, we issue a restocking fee which is a minimum of 20% of the cost of the battery and increases over time.